Your Operations.
Our People.
Around the Clock.
First Line Operators delivers trained, English-speaking dedicated dispatchers and call handlers from our Dhaka command center directly into your UK business operations. Never miss a phone booking, never burn out your controllers.
98.4% of inbound calls answered before customer disconnect.
Nights, weekends, and UK bank holidays with zero staffing gaps.
Rapid automated callback protocol turning dropped calls into booked fares.
Supervised shift handovers, recorded calls, and weekly performance reviews.
Why In-House Control Rooms Are Breaking UK Margins
Between UK minimum wage increases, National Insurance contributions, workplace pensions, and chronic staff turnover on unsociable night shifts, running an in-house dispatch room is draining fleet profits.
| Operational Factor | Traditional UK In-House Staffing | First Line Operators Dedicated Team |
|---|---|---|
| Direct Labour & Minimum Wage | £12.21+/hr base + night premiums + pension + employer NI. | Fixed monthly rate. Save up to 60–70% in gross operational overhead. |
| Night & Weekend Coverage | Frequent absenteeism, last-minute sickness, and unfilled night shifts. | 24/7 guaranteed continuity with structured supervisor backup and handovers. |
| Call Handling Quality | Fatigued controllers multitasking between phones and dispatch radios. | Dedicated, fresh operators trained in UK geography and customer courtesy. |
| Missed Call Protection | Rushed disconnections, unanswered queues, and lost customer loyalty. | Rapid 60-second recovery protocol on dropped calls to recapture bookings. |
| Management Overhead | Hours lost recruiting, scheduling, training, and managing HR disputes. | Turnkey management: we recruit, train, supervise, and handle facilities. |
End-to-End Operational Support for UK Business
Extend your operational reach across telephone, digital channels, and customer communication.
24/7 Call Handling
Round-the-clock telephone answering, message taking, urgent call transfers, and out-of-hours coverage for growing service businesses.
Learn More →Outbound Calling
Proactive customer follow-ups, appointment confirmations, airport return booking verifications, and customer feedback surveys.
Learn More →Missed-Call Recovery
Recapture lost revenue with our rapid 60-second callback protocol on dropped or busy calls, converting abandoned inquiries into booked jobs.
Learn More →Customer Support
Dedicated remote teams for multi-channel email tickets, live website chat, booking assistance, and back-office CRM updates.
Learn More →How We Integrate with Your Operations in 4 Steps
A disciplined onboarding framework designed to get your dedicated team live with zero disruption to your daily operations.
Operational Discovery
We analyze your peak call volumes, dispatch platform, fleet sizing, operating geography, and shift coverage requirements.
Workflows & Scripting
We document your exact Standard Operating Procedures (SOPs), company greeting protocols, fare calculations, and driver rules.
System Setup & Training
Dedicated operators are configured on your dispatch software, VoIP lines, and trained on local UK landmarks and postcodes.
Live 24/7 Operations
Your dedicated team takes over live phone coverage under supervisor oversight, providing daily handover logs and weekly QA audits.
Modern Dhaka Command Center. Built for UK Reliability.
We are proud of our operations in Dhaka, Bangladesh. We combine world-class talent, high-speed redundant infrastructure, and rigorous British business training to give UK companies a dependable extension of their workforce.
Operational Command Standards
Frequently Asked Questions
Everything you need to know about our dedicated remote operational teams and UK workflow integration.
Our operators connect directly to your dispatch system (such as iCabbi, Autocab Ghost/365, Cordic, Cab9, or CabTreasure) using dedicated operator credentials via secure cloud logins or an authorized VPN. They perform exactly the same functions as an in-house controller: booking inbound phone calls, adjusting dispatch queues, tracking airport flights, and communicating with drivers.
Yes. All operators undergo rigorous vetting for English fluency and receive comprehensive training in British regional accents, telephone etiquette, UK postal codes, common junction nomenclature, and local geography before handling a live telephone line.
Unlike per-minute answering services that quickly become prohibitively expensive during busy taxi rushes, we provide dedicated operators on fixed monthly arrangements. Your team works exclusively for your company, mastering your specific drivers, vehicle types, corporate accounts, and customer rules.
Operational continuity is guaranteed. Every client account is cross-trained across dedicated primary and secondary backup controllers. In the event of scheduled leave or sudden illness, a fully trained backup immediately steps in under supervisor oversight with zero disruption to your phones.
We operate under a formal UK GDPR Data Processing Agreement (DPA) incorporating Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum. Our Dhaka facility utilizes strict access controls, workstation lockouts, clean-desk policies, and audited network logs to safeguard your customer and operational data.
Standard onboarding takes between 7 to 14 days. This window allows us to thoroughly map your operational workflows, test software credentials, conduct call simulation drills, and complete supervisor sign-off before commencing live shift coverage.